About / Gursheel Singh
A little
about
Gursh.
I’m currently a Payouts Team Leader at CL365.
I enjoy leading people. But I keep finding myself drawn to the systems behind the work.
That curiosity has pulled me further into software, automation, AI and business systems.
Questions I keep asking
Why does this take so long?
Usually / 01Usually means I’ve spotted something in the process.
Why are we doing this manually?
Usually / 02Usually where I start thinking about automation.
Why are we checking this again?
Usually / 03Usually makes me wonder whether the system could tell us instead.
Could the system do this for us?
Usually / 04Usually when I end up trying to build something.
Turns out, I ask these questions a lot.
That’s probably why I’m applying.
The route here
People, process,
then systems.
I studied Software Engineering, so I’ve always had that technical side.
Working in Payouts showed me what the job actually looks like day-to-day.
Leading a team made me think much more about the people doing the work.
Put those together and I’ve started looking at problems differently.
01BSc Software Engineering
02Payout Specialist
03Payouts Team Leader
04Technical Operations?
How I think
How I usually
end up building
something.
The technology bit comes after I understand the problem — not before. It usually goes something like this.
Something annoys me
Work out why it’s happening
Figure out what actually needs fixing
Then think about the technology
Build something
Break it
Fix it
Make it better
The pattern is usually
“Why are we doing that?”
“Could that be automated?”
opens laptop
Technology shouldn’t be introduced because it’s impressive.It should solve a genuine business problem.Otherwise, what’s the point?
One final thing
Worth a
conversation?
You already know how I work.
Hopefully this gives you a better idea of what I’m interested in and where I want to go next.
Gursheel Singh
Payouts Team Leader